Commonly Asked Questions
Q: Where do I enter my coupon code?
A: After you add products to your cart, click "checkout". On the next page, in the top right corner, there will be an option to enter a coupon code. Enter your coupon code and click "Apply". **Coupon codes are not valid with clearance backdrops, digital backdrops or gift cards. Cannot be combined with any other sales or discounts. Coupon codes are not valid at our Etsy store.
Q: How do your sizes work?
A: A 5'W x 8'H (5x8) design is 5 feet wide and 8 feet tall (portrait crop). An 8'W x 5'H (8x5) design is 8 feet wide and 5 feet tall (landscape crop). The width is always listed first and height second. Poly paper backdrops have a thin white border around the design, depending on the material ordered, and is part of the size of the backdrop. The crop of the design will vary, depending on the size ordered. Designs are cropped at our discretion.
Q: What are your backdrops made of?
A: We offer vinyl, poly paper, fabric and fleece. You can read all about each material that we offer here.
Q: What is a sweep?
A: A sweep is a backdrop and floor in one (one long backdrop). An 8'x12' sweep, for example, is a backdrop that is 8' wide and 12' long, including the floor portion. Typically, the backdrop portion is around 1 to 1 1/2 feet longer than the floor portion. This is not the case with all sweeps so if you need exact measurements please reach out to us before placing your order. 8'x10' mini sweeps are 5' high for the backdrop portion and 5' high for the floor, so basically the same as pairing two 8x5 backdrops for a backdrop and floor.
Q: How can I hang my backdrops?
A: Dream fabric backdrops 8'x6' and larger include a sewn pole pocket at the top. All other backdrops can be hung with clamps onto a backdrop stand. Clamps can be purchased inexpensively at a hardware store, if your stand does not come with clamps. Using thumbtacks or tape (for poly paper) on a wall is another option.
Q: Do you do custom designs?
A: We are not accepting custom design orders at this time.
Q: When will my product be shipped?
A: Please read about our turn round time here and our shipping policies here.
Q: How are your backdrops shipped?
A: Poly paper and vinyl backdrops are shipped rolled inside a heavy duty shipping tube. The end caps are stapled on and tape to prevent the caps from popping off. You will need pliers or a similar tool to open the cap. Please be sure the staples are fully removed before sliding out the backdrops so that they do not get scratched. Customers are responsible for removing all staples from the shipping tube before attempting to remove backdrop(s) from the tube. If you do not remove ALL of the staples you can scratch and damage the material. You will be responsible for any damaged caused by not removing the staples. Fabric backdrops will ship folded.
Q: Do you ship internationally?
A: Yes! Please contact us for a shipping quote. International customers, please note that your order total does NOT include any customs fees or duties. These fees are the responsibility of the buyer and are not included in your shipping total. If a package is refused, the customer will be charged the customs fees, duties and a return fee. No refunds will be issued for the order or shipping. International customers are responsible for scheduling a delivery day/time. If the package is returned because of unsuccessful delivery attempts, the order and shipping will not be refunded and the customer is liable for shipping costs to resend the package again.
Q: I accidentally sent my package to an old address?
A: If a package is sent to an old address, we recommend that you immediately put in a forwarding address with USPS, if shipped through USPS. If the package does not successfully forwarded to the new address, the customer is responsible for fees to reship the package once it's returned to us. If the backdrop is not returned to us, customers are responsible for placing a new order.
Q: What are your business hours?
A: Business hours are M-F from 9 am – 5 pm MST. We are closed major U.S. holidays.
Q: I'm ordering two of the same backdrops for a backdrop and floor, any advice?
A: Each material uses different ink and a different printer. Because of all the different variables, the colors will not be identical, if ordering the same design on two different mediums. If you are planning to pair the same design together, we highly recommend ordering both designs in the same material (at the same time) to be sure they're a perfect match.
Q: My backdrop looks different than the example online:
A: Please read about color variation here.
Q: What is your return policy?
A: Please read our return policy here.
Q: My backdrop arrived damaged. What can I do?
A: If you receive a damaged product YOU MUST CONTACT US WITHIN 48 HOURS OF RECEIPT. We will need photos of the damage to the shipping tube/packaging and damage to the backdrop. These photos are required for us to file a claim. After we have received the photos of the damage to the backdrop and packaging, you may receive an affidavit that needs to be signed an returned. Once the images and affidavit are received, a replacement backdrop will be shipped out immediately. *INTERNATIONAL ORDERS: You MUST file Form 2856 with USPS, and email us a copy, if your order arrives damaged and we will need a copy of that form. Replacement backdrops will be sent for international orders after Form 2856 is sent to us and damage photos are received.
Q: I received the wrong backdrop. What can I do?
A: We sincerely apologize if this happens. All orders are checked twice before shipping but sometimes there is a mix up. Please check your order as soon as it arrives. If you receive an incorrect design, please email us a photo of the design you received. Once that is received, we will create a new order for the correct design. PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT.
Q: Can I do a Cake Smash on my backdrop?
A: To avoid any staining, we recommend using a piece of non-glare plexiglass over your backdrop. Vinyl backdrops can be wiped with a damp cloth but frosting and liquid can still stain or ruin the backdrop.
Q: How do I store my backdrop?
A: We recommend storing your vinyl and poly paper backdrops rolled, and stored inside the shipping tube, to avoid creases, scratches or damage. Fabric backdrops can be stored folded.
Q: Is there a difference between backdrops and floor drops?
A: There is no difference. Backdrops can be used as floor drops and vis versa. Only items labeled as a "floor mat" or "rubber backed floor mat" include the rubber bottom. Rubber backed floor mats can be found here.
Q: Can I use your backdrops to create digital backdrops for sale?
A: No. We retain the copyright for all our designs. Our backdrops cannot be used for digital backdrops for sale or to create stock art. Selling digital backdrops that are created using our backdrops is a copyright violation.
Q: Where can I find the copyright notice for digital backdrops?
A: The copyright information can be found here.
Q: How do I contact HSD Backdrops if I have a question that I cannot find an answer to on this page?
A: Please click HERE to fill out our contact form. We will contact you as soon as possible.
Q: Why is my backdrop a little shorter in length/width?
A: The size of the material is measured before printing and edges are hemmed (for backdrops that are hemmed). A sewn pole pocket (8'x6' dream fabric and larger) will also take a little away from the height of the backdrop. Backdrops can also shrink slightly after printing. If you order a 10'x8' backdrop, for example, the finished product will not be 10'x8'.
By placing an order through HSD Backdrops you agree to our Shipping Policy, Return Policy and FAQ page.
HSD Backdrops reserves the right to alter these FAQs & Policies or any other Site policies at any time, so please review the policies frequently. We reserve the right to decline your order for any reason. By purchasing from HSD Backdrops you agree to all of the policies above.